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Essential Workplace Skills of the Insurance Broker

Insurance is a major part of society and the economy, providing, confidence, savings, and security for consumers. It encourages industry among all members of society. It can, however, be a challenging concept to explain, as its protection is intangible in that it is a promise to assist during a future event.


For your clients it is a reality that banks are willing to issue mortgages on a building when they are insured. Tenants find it easier to find rental properties when they are insured; and we want our doctors, lawyers and engineers to be financial responsible for the services they provide.


If you are an insurance broker/agent, you know that insurance underpins the economy and facilitates economic growth and societal development, and your staff's understanding of the products you sell and their ability to communicate that is critical to clients and ultimately your growth.


In 2018 RBC released a report on “How Canadian youth can thrive in the age of disruption.” It is based on a year-long research project their team conducted - one of the biggest labour force data projects in Canada. They spoke with students and workers in their early careers, with educators and policymakers, and with employers in every sector.

Their reports suggests that more than 25% of Canadian jobs will be heavily disrupted by technology in the coming decade. I suspect that number has recently been bumped up a few years. But, they also believe that Canada’s education system and training programs are inadequately designed to help Canadian youth navigate this new skills economy. They believe that virtually all job openings will place significant importance on judgment and decision making and more than two thirds will value an ability to manage people and resources.


I encourage to read this report in full and ask yourself are you ready? Are you prepared to hire for core skills over credentials? Are you prepared to contribute to the development of your staff in these areas? If the answer is yes, we are here to help.





#insurance #employeeskills #training



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